Privacy Policy
Virna Reflexology – London
Policy last review: 09/04/2025
Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you contact me, book treatments, or use my website.
1. Who I am
I am Virna Reflexology, based in London. If you have any questions about this policy, you can contact me at:
virnareflexology@gmail.com
2. What information I collect
I may collect the following personal information when you contact me, book, or attend treatments:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Medical details
Occupation details
Lifestyle details
Details about how you use our website including technical data such as IP address.
Payment details (processed securely through the booking system Setmore and Zettle)
3. How I collect your information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Our legitimate interest in order to best support you with your reproductive health
We also receive personal information indirectly, from the following sources in the following scenarios:
You sign up to our emailing list
You attended an event and your email is collected with your consent
We use the information that you have given us in order to contact you with promotional material
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting Virna Rossetto , virnareflexology@gmail.com
We have a legal obligation for tax purposes
We have a legitimate interest in collecting client information to support their health
4. Why I collect your information
I use your information in order to:
Provide reflexology treatments safely and effectively
Manage bookings and communicate with you about appointments
Respond to enquiries and provide information about my services
Keep treatment records in line with professional and legal obligations
Process payments securely
5. Legal basis for processing
Under UK GDPR, I process your personal data on the following lawful bases:
Contract – to provide the treatments and services you book
Legal obligation – to maintain treatment records as required
Consent – when you provide health information or sign up for communications
6. How I store your information
Your information is stored securely and is only accessible to me.
Medical and treatment records are kept for up to 7 years, as required by law.
Booking details and payments are managed through Setmore, which has its own privacy and security measures.
7. Sharing your information
I do not sell or share your personal information with third parties.
However, your data may be stored or processed through:
Setmore (booking and payment system)
Zettle (payment system)
Email providers or secure cloud storage
These providers comply with data protection requirements.
8. Cookies and website
My website may use cookies or analytics (such as Google Analytics) to help improve the website and your browsing experience. You can disable cookies in your browser settings.
9. Your data protection rights
You have the right to:
Access the personal information I hold about you
Request corrections to your data
Request deletion of your data (where legally possible)
Withdraw consent at any time (where consent is the lawful basis)
Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled: www.ico.org.uk
10. Links to other Websites
virnareflexology.com includes links to other web sites whose privacy practices may differ from ours, and over which we have no control. When using other websites and submitting personal information, your information is governed by privacy policy of that website.
11. Contact me
If you have any questions about this Privacy Policy or your personal data, please contact:
Virna Reflexology
Email: virnareflexology@gmail.com